International Digital CX Specialist

Position

In this dynamic and challenging position you are responsible for the development and implementation & maintenance of e-commerce environments for dealer and customer as well as the functional ownership for websites of MBFS ensuring user friendliness and efficient use of the digital environments used by dealers and customers related to contract origination journey.

Non-exhaustive list of your future tasks:

• To create exceptional brand and buying experiences for a customer or a prospect, across digital touchpoints.
• Responsible for keeping track of digital customer journeys and coordinating with all internal stakeholders such as product management, sales, marketing, account management and so on, in order to keep fine-tuning the customer’s experience.
• Ensuring the digital CX strategies are aligned to the larger marketing and business goals and outcomes
• To identify gaps and opportunities in the digital customer experience and work with the various functional stakeholders to ensure those gaps are filled and those opportunities are taken. 
• Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered.
• Work with the technology teams to ensure a seamless brand and buying experience with the technology.

Your profile

You enjoy operating in a dynamic and sales driven organization. Keywords are: “Hands on, analytic, flexible, independent, innovative and self-starting”. You have the ability to channel between different levels, topics and cultures. You are willing to learn and are open for feedback. You have excellent communication skills and have a fine sense for stakeholder alignment.  You are independent and confident to take decisions whilst closely align with your manager and stakeholders. 

Education           
Bachelor diploma in the field of computer science, business administration, or another rigorous discipline.

Business Experience      

• At least 3 years of relevant experience in/or between Business & IT
• Experience in project management (preferable) and agile methodology

Skills     

• Organized and proven project management track record
• Pro-active/result driven and team player with a hands-on mentality
• Analytical ability and affinity for financial services to understand and solve situations in an efficient and effective manner
• A customer centric and commercial mind-set and a sharp organizational awareness without losing focus on efficiency
• Affinity with and know-how of digital trends
• Fluent in written and spoken Dutch, (French: preferable) and English.

Department

Working at Mercedes-Benz Financial Services means working for a high-end brand with talented employees and managers. Mercedes-Benz Financial Services is an ambitious company that strives for excellence in all areas of its business. Mercedes-Benz Financial Services is part of the international Daimler AG group, headquartered in Stuttgart, Germany.
Active in the Benelux market, Mercedes-Benz Financial Services is a leading player in the automotive leasing and financing market. We are among the best companies in the segment and offer leasing, financing and insurance products for all brands of the Daimler group.

We offer

We offer an interesting and challenging function in a professional and international environment with the opportunity to grow within the organization. In this role, you offer a great contribution to the success of our BeNeLux organizations. 
We offer excellent working conditions and compensation, good development opportunities and a lot of fun in an ambitious team.

Contact

Location
Nieuwegein, Netherlands / Brussels, Belgium. You are open to the willingness and ability to travel to other European MBFS markets

Contact
​If you are interested in this great opportunity, please send your motivation+CV to Tamar Sturrus (tamar.sturrus@daimler.com). ​