International Digital CX Specialist

Hours per week
40 hours
Hours per week
Mercedes-Benz Financial Services NL
  • Digital
  • Leadership
  • People
  • Sales


    In this dynamic and challenging position you are responsible for the development and implementation & maintenance of e-commerce environments for dealer and customer as well as the functional ownership for websites of MBFS ensuring user friendliness and efficient use of the digital environments used by dealers and customers related to contract origination journey.

    Non-exhaustive list of your future tasks:

  • To create exceptional brand and buying experiences for a customer or a prospect, across digital touchpoints.
  • Responsible for keeping track of digital customer journeys and coordinating with all internal stakeholders such as product management, sales, marketing, account management and so on, in order to keep fine-tuning the customer’s experience.
  • Ensuring the digital CX strategies are aligned to the larger marketing and business goals and outcomes
  • To identify gaps and opportunities in the digital customer experience and work with the various functional stakeholders to ensure those gaps are filled and those opportunities are taken. 
  • Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered.
  • Work with the technology teams to ensure a seamless brand and buying experience with the technology.

Your profile

    You enjoy operating in a dynamic and sales driven organization. Keywords are: “Hands on, analytic, flexible, independent, innovative and self-starting”. You have the ability to channel between different levels, topics and cultures. You are willing to learn and are open for feedback. You have excellent communication skills and have a fine sense for stakeholder alignment.  You are independent and confident to take decisions whilst closely align with your manager and stakeholders. 

    Bachelor diploma in the field of computer science, business administration, or another rigorous discipline.

    Business Experience      

  • At least 3 years of relevant experience in/or between Business & IT
  • Experience in project management (preferable) and agile methodology
  • Skills     

  • Organized and proven project management track record
  • Pro-active/result driven and team player with a hands-on mentality
  • Analytical ability and affinity for financial services to understand and solve situations in an efficient and effective manner
  • A customer centric and commercial mind-set and a sharp organizational awareness without losing focus on efficiency
  • Affinity with and know-how of digital trends
  • Fluent in written and spoken Dutch, (French: preferable) and English.
>Within Daimler there are tons of possibilities; if you want to go abroad or become a specialist in a certain expertise. Currently we are changing as an organization and I believe that I have the best job I could have at the moment; lead digital transformation within Mercedes-Benz Financial Services.Bartjan


Working at Mercedes-Benz Financial Services means working for a high-end brand with talented employees and managers. Mercedes-Benz Financial Services is an ambitious company that strives for excellence in all areas of its business. Mercedes-Benz Financial Services is part of the international Daimler AG group, headquartered in Stuttgart, Germany.
Active in the Benelux market, Mercedes-Benz Financial Services is a leading player in the automotive leasing and financing market. We are among the best companies in the segment and offer leasing, financing and insurance products for all brands of the Daimler group.

>Every day is different! Very dynamic! The ambiance and my colleagues are great! There are so many ways in which I can develop myself. Ilknur

We offer

    We offer an interesting and challenging function in a professional and international environment with the opportunity to grow within the organization. In this role, you offer a great contribution to the success of our BeNeLux organizations. 
    We offer excellent working conditions and compensation, good development opportunities and a lot of fun in an ambitious team.

>Working for Mercedes-Benz means representing the most beautiful and authentic car brand in the world. Most colleagues share the same passion for the 'Star' and together we create great memories. Roland


Nieuwegein, Netherlands / Brussels, Belgium. You are open to the willingness and ability to travel to other European MBFS markets

​If you are interested in this great opportunity, please send your motivation+CV to Tamar Sturrus ( ​

Application Procedure

  1. Application

    We will review your application shortly after you submit it!
  2. Screening

    We will screen your application and notify you in short notice.
  3. Interview(s)

    After you passed the screening, we invite you for an interview at our office!
  4. Offer

    At this stage we are happy to give you an offer you can't refuse! :-)
  5. Sign contract

    After you have accepted the offer, we will draft a contract and invite you over to sign it.

Do you have any questions?

Contact the recruiter

Tamar Sturrus

In the invitation for the interview, we will send you whom you will meet during the interview. This will most likely be a hiring manager and a recruiter.
At Mercedes-Benz, there is one thing that is a clear focus for us: people. Around 289,000 people from five generations and more than 150 nations work within Mercedes Benz Group. We look after them to make sure they feel at ease with us.For example we ensure that ideas quickly reach the top. How? By encouraging a culture of creativity and trust. We rely on the concept of co-creation: make their way to the top. But how? Through an open culture full of creativity and trust.We are building on the concept of co-creation: You will have the opportunity to thrive in diverse, interdisciplinary teams that allow you to play to your strengths and put forward your ideas freely. Let’s learn from and connect with each other.There are many benefits at Mercedes-Benz- from flexible work time models, international assignments and individual personal development opportunities to a diverse health and sports program and an attractive salary with special benefits.
Within two weeks we will provide you feedback regarding your application.
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