IT Lead Site Reliability Engineer

Position

We are a dynamic multi-responsibility team, handling key delivery aspects of the transformation project. You will be part of one (or more) of the following streams in this international and challenging position.

• Test Management Stream
• Release Management Stream
• Post Production Site Reliability Stream.

As the Lead Site Reliability Engineer, you will be responsible for some of the following tasks.   
Non-exhaustive list of your future tasks for the team:

• Work with individual Apps & systems to agree SLAs and Point of Contacts.
• Ensure Quality and SLAs - Contribute to meeting the SLAs and KPIs as applicable for the product.
• Ensure high responsiveness and timely resolution of tickets raised in Production Environment.
• Ensures that tasks are assigned to the right team and completed on time and that delivery timelines are met in accordance with the quality targets of the organization.
• As part of the L2 support, you will have attention to user reports Level 2 and scale/track users report Level 1 and Level 3.
• Interact with users, business stakeholders and team members, typically discussing and reporting progress of requests and individual incidents
• Customer service support; Solving technical problems; Follow-up of deviations
• Ticket logging, updating and tracking – working in an organized fashion to ensure that all issues are dealt with effectively and details captured to enable team working.

Your profile

What we are looking for
You enjoy operating in a dynamic and sales driven organization. Keywords are: “Hands on, analytic, flexible, independent, innovative and self-starting”. You have the ability to channel between different levels, topics and cultures. You are willing to learn and are open for feedback.

Education           

• Must have a bachelor’s degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or related field.

Experience
Must have experience in the following:

• Knowledge of Agile Software Development Principles
• Experience in supporting web-based and vendor applications
• Experience in defect management processes in a QA or Post Production environment
• Attention to detail, with an analytical mind, problem-solving aptitude and ability to think laterally
• Strong organizational skills including task allocation, tracking and management reporting, especially working with remote teams
• Comprehensive experience in agile software development (SAFe/SCRUM) or DevOps
• Knowledge in the field of micro-services, API design incl. API-Gateways (best case One-API), cloud architectures.
• Experience in providing realistic work estimates
• Excellent written and verbal communication skills
• Working with offshore teams, work efforts and good project management know-how.
• Acting independently to determine methods and procedures on new assignments
• Experienced working in an international multi-stakeholder environment.

Other Skills         

• You worked in agile teams and know that speed matters
• You are eager in familiarizing yourself with new tasks and technologies
• Enthusiasm for complex systems and interdisciplinary tasks
• Analytical thinking ability and independent work
• Ability to work in a team and problem-solving skills
• Very good communication skills and political sensitivity
• Open to change and constantly looking for improvement.

Department

Working at Mercedes-Benz Financial Services means working for a high-end brand with talented employees and managers. Mercedes-Benz Financial Services is an ambitious company that strives for excellence in all areas of its business. Mercedes-Benz Financial Services is part of the international Mercedes-Benz AG group, headquartered in Stuttgart, Germany.

Active in the Benelux market, Mercedes-Benz Financial Services is a leading player in the automotive leasing and financing market. We are among the best companies in the segment and offer leasing, financing and insurance products for all brands of the Mercedes-Benz group.

The ITM department is responsible Information Technology at Mercedes-Benz within all its
Divisions and brands and takes action for ensuring stable, robust, scalable and compliant IT
Solutions. Within Global IT Operations ITM/OH is responsible to plan, build and run the future
European IT landscape.

We offer

We offer an international, interesting and challenging function in a professional and international environment with the opportunity to grow within the organization.
Besides, we offer excellent working conditions and compensation, good development opportunities and a lot of fun in an ambitious team.

Contact

Interested in this great opportunity? Please send your CV + motivation to Tamar Sturrus (tamar.sturrus@mercedes-benz.com). Questions? Feel free to reach out!